Rhiannon brings over 15 years of insurance experience to her role, with a career that spans insurtech startups and boutique agencies. She found her home at BW Baker, where she leads alongside Bart and Wendy, guiding operations and sales with clarity, intention, and care.
Known for building smart systems, training strong teams, and holding a high standard across the board, Rhiannon believes insurance is one of the most personal industries there is. She does not just want you to have a policy. She wants you to understand exactly what it means and why it matters.
She values connection, loves solving complex problems, and is committed to making sure nothing gets overlooked. Her work is grounded in empathy, excellence, and a strong sense of responsibility for the livelihoods and futures people trust her to help protect.
From daily operations to long-term strategy, Rhiannon brings structure and heart to everything she does. She is proud of the agency, proud of the team, and proud to do work that makes a real impact.
Outside the office, Rhiannon enjoys cooking, lifting weights, and a strong cup of coffee. She brings the same energy to her personal life as she does to her work.
